Subscription Management

Manage your subscription, payment method, and invoices.

Upgrading

1. Go to Dashboard → Billing
2. Click Upgrade
3. Select a plan
4. Complete the payment via Stripe

Your new limits take effect immediately.

Downgrading

When downgrading to a lower plan:

• If your current usage exceeds the new plan's limits, you'll need to unpublish projects or remove members before downgrading
• Analytics data beyond the new retention period is deleted after downgrade

Changing Payment Method

1. Go to Dashboard → Billing
2. Click Manage Payment Method
3. Update your card details in the Stripe portal

Viewing Invoices

Past invoices are available in Dashboard → Billing. Each invoice can be downloaded as a PDF.

Paused subscriptions

If Stripe pauses your subscription (for example a trial that ended without a payment method, or paused collection), plan features switch off until billing resumes, but your published maps stay live. Resuming the subscription restores the plan immediately.

Refunds of one-time services

When a Professional Setup or White Glove order is refunded, its Service Center ticket is closed automatically and the order is marked canceled, unless the work was already delivered. A refunded free Setup credit becomes available again.

Canceling

1. Go to Dashboard → Billing
2. Click Cancel Subscription
3. Your plan remains active until the end of the current billing period

After cancellation:

• Published projects remain accessible until the period ends
• At the end of the period, your account reverts to the Free plan limits
• Published projects are moved to Expired status and become inaccessible